Terms of Service

1. Acceptance of Terms

Welcome to Paquetería Ya. These Terms of Service ("Terms") govern your access to and use of the Paquetería Ya website, products, and services (the "Service") operated by BAXCAJAY VENTURES LLC ("we", "us", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

2. Description of Service

Paquetería Ya is a web-based management platform for package delivery businesses. It enables businesses to track packages, manage customer records, plan and optimize delivery routes, coordinate drivers, and generate shipping labels and reports.

We reserve the right to modify, suspend, or discontinue the Service at any time without notice.

3. User Accounts

To access and use the Service, you must register for an account. Certain features, such as public package tracking, are available without an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately if you discover any security breach

Age Requirement: You must be at least 18 years old to use this Service.

Account Sharing: You may not share your account credentials with others or allow others to access your account.

4. User Content

The Service allows you to upload, store, and manage information such as customer records, package details, delivery photos, and related material ("User Content").

Ownership and License: You retain ownership of your User Content. By uploading it, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, and display your User Content solely as necessary to operate, provide, and improve the Service. This license ends when the User Content is deleted from the Service, except where retention is required by law.

Your Responsibility for Personal Data: User Content may include personal information about your own customers, such as names, contact details, and delivery addresses. You represent and warrant that you have the legal right, and any consents required by applicable law, to collect that information and to provide it to us for processing on your behalf.

5. Prohibited Uses

You agree not to use the Service to:

• Engage in any illegal activities
• Post harmful or dangerous content
• Send spam or unsolicited communications
• Infringe on intellectual property rights
• Distribute malware or viruses
• Use automated systems to scrape data

Violation of these rules may result in immediate termination of your account.

6. Subscriptions and Billing

Plans and Pricing: Access to the Service requires a paid subscription. Subscriptions are billed monthly in USD at the following list prices: Starter $149 per month, Growth $299 per month, and Business $549 per month. Enterprise pricing is arranged by contacting us. We may change our prices, and will provide at least 30 days' notice before a price change applies to your subscription.

Payment Processing: Payments are processed by Stripe, Inc., which acts as our payment processor. Card details are entered on Stripe's hosted checkout and billing pages and are handled by Stripe under its own terms and privacy policy; we do not receive or store full card numbers.

Taxes: Prices are exclusive of sales, use, and value-added taxes. Where such taxes apply, they are calculated at checkout and added to your invoice.

Free Trial: A 14-day free trial is applied automatically the first time your business subscribes through checkout. Each business is eligible for one free trial, ever; if your business has already used its trial, a new subscription begins billing immediately. A payment method is collected when the trial starts, and unless you cancel before the trial ends, your first monthly charge is made automatically on the day it ends.

Auto-Renewal and Cancellation: Subscriptions renew automatically each month until you cancel. You may cancel at any time through the billing portal in your account settings. Cancellation takes effect at the end of the billing period you have already paid for, and you retain full access until then.

Refund Policy: Except where a refund is required by applicable law, all charges are non-refundable. We do not provide prorated refunds or credits for partial billing periods, for unused time, or for periods in which you did not use the Service.

Failed Payments and Lapsed Subscriptions: If a payment fails, we may retry the charge over a period of several weeks and will ask you to update your payment method. If your subscription lapses, whether through cancellation or non-payment, your account becomes read-only rather than being closed. You and your team keep access to all existing packages, routes, customers, expenses, reports, and data exports, and packages and routes already in progress can still be scanned, delivered, and completed. Creating new records — including new packages, routes, customers, vehicles, and team invitations — is blocked until a subscription is active again. Public package tracking pages continue to work for your senders and recipients. We do not delete your data because a subscription has lapsed.

Plan Limits: Each plan includes limits on monthly package volume, team members, and file storage, as published on our pricing page and shown in your account settings. We may enforce these limits by blocking the creation of new records once a limit is reached. Upgrading to a higher plan raises the limits immediately, and additional storage capacity may be purchased as an add-on to your subscription in blocks of 50 GB at $5 per month each, prorated for the current billing period and removable at any time.

7. Data Retention

Delivery and Intake Photos: Photographs uploaded to the Service as package intake photos or as proof of delivery are retained for 90 days after the package is marked delivered or returned, and in no case longer than 12 months from the date they are captured. At the end of that window they are automatically and permanently deleted from our systems and cannot be recovered. If you need a photograph for longer, download or share it before the retention period ends.

Deleting Photos Earlier: Account owners and administrators may permanently delete the photographs of their already-delivered packages before the 90-day window ends, using the "Free up space" tool in Settings. Deletions made this way are immediate and irreversible, and cannot reach deliveries recorded in the previous 7 days. Extra storage may be purchased instead, as described in Section 6.

Expense Receipts: Photographs of expense receipts are retained for 2 years from the date they are uploaded and are then automatically and permanently deleted from our systems. The expense record itself — amount, date, type and payee — is retained indefinitely. You may download your receipt images at any time before that window ends, individually or in bulk from the Expenses page; if you need them for longer than 2 years, download them before the window ends.

Trip Archives: When you close a trip, we automatically save an archived copy of that trip's complete records — the package manifest, expenses, receipt and delivery photographs, and the report generated from them — so that you keep a durable copy after the individual photographs reach the end of their own retention window. How long we keep an archive depends on your plan: 3 years on Starter and beta accounts, 5 years on Growth, and for as long as your subscription remains active on Business and Enterprise. Archives can be downloaded from the trip's page at any time while they exist, by account members permitted to see the trip's financial detail.

Archives After Cancellation, and Notice Before Deletion: If your subscription is cancelled or lapses, we keep your existing trip archives for a further 90 days before deleting them, so that you have time to download what you need. We will not delete an archive without notice: we email the account's owners approximately 30 days before an archive is scheduled for deletion, and again make the download available until the deletion date. Upgrading to a plan with a longer retention window before that date keeps the archive. You may also ask us to delete your archives sooner, and we will honor that request.

Delivery Records Are Permanent: Deleting a photograph does not delete the delivery record it belongs to. Package history, tracking events and their timestamps, delivery status, and recipient names and signatures are retained indefinitely as a permanent record of the delivery, subject to applicable law. The GPS coordinates recorded at delivery follow the same retention window as delivery photographs and are deleted with them; they are never shown to recipients while they exist.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by BAXCAJAY VENTURES LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of BAXCAJAY VENTURES LLC.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

BAXCAJAY VENTURES LLC does not warrant that the Service will function uninterrupted, secure, or available at any particular time or location, or that any errors or defects will be corrected.

10. Limitation of Liability

IN NO EVENT SHALL BAXCAJAY VENTURES LLC, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

11. Indemnification

You agree to defend, indemnify, and hold harmless BAXCAJAY VENTURES LLC and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.

12. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or contact us.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of [STATE OF FORMATION — pending], without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

15. Contact Us

If you have any questions about these Terms, please contact us:

• Email: legal@paqueteriaya.com
• Website: https://paqueteriaya.com