Terms of Service

Last updated: October 15, 2026

1. Acceptance of Terms

Welcome to Paquetería Ya. These Terms of Service ("Terms") govern your access to and use of the Paquetería Ya website, products, and services (the "Service") operated by BAXCAJAY VENTURES LLC, a Florida limited liability company doing business as Paquetería Ya ("we", "us", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

Our Privacy Policy is part of this agreement. It explains what we collect and what we do with it, and is available at https://paqueteriaya.com/privacy.

Continued use requires current acceptance. Your right to use the Service is conditional on your acceptance of the version of these Terms and of the Privacy Policy that is in effect at the time. When we change either document, we may ask you to accept the new version before you continue using the Service, and we may limit access to your account until you do. Your existing data is not deleted or withheld if you decline: you may still export it and close your account. See Section 14 for how we notify you of changes.

2. Description of Service

Paquetería Ya is a management platform for package delivery businesses, available on the web and in the Paquetería Ya Staff mobile app. It enables businesses to track packages, manage customer records, plan and optimize delivery routes, coordinate drivers, and generate shipping labels and reports. Their customers can track packages on our website and in the Paquetería Ya mobile app. Businesses with the Showcase add-on described in Section 6 also have a public page where customers can find them and request pickups.

We reserve the right to modify, suspend, or discontinue the Service at any time without notice.

3. User Accounts

To access and use the Service, you must register for an account. Certain features, such as public package tracking, are available without an account. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password and accept all risks of unauthorized access
  • Notify us immediately if you discover any security breach

Age Requirement: You must be at least 18 years old to use this Service.

Account Sharing: You may not share your account credentials with others or allow others to access your account.

4. User Content

The Service allows you to upload, store, and manage information such as customer records, package details, delivery photos, and related material ("User Content").

Ownership and License: You retain ownership of your User Content. By uploading it, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, and display your User Content solely as necessary to operate, provide, and improve the Service. This license ends when the User Content is deleted from the Service, except where retention is required by law.

Your Responsibility for Personal Data: User Content may include personal information about your own customers, such as names, contact details, and delivery addresses. You represent and warrant that you have the legal right, and any consents required by applicable law, to collect that information and to provide it to us for processing on your behalf.

5. Prohibited Uses

You agree not to use the Service to:

  • Engage in any illegal activities
  • Post harmful or dangerous content
  • Send spam or unsolicited communications
  • Infringe on intellectual property rights
  • Distribute malware or viruses
  • Use automated systems to scrape data

Violation of these rules may result in immediate termination of your account.

6. Subscriptions and Billing

Plans and Pricing: Access to the Service requires a paid subscription. Subscriptions are billed monthly in USD at the following list prices: Starter $149 per month, Growth $299 per month, and Business $599 per month. Enterprise pricing is arranged by contacting us. The add-ons described in this Section (Showcase, extra members and extra storage) are billed monthly on the same subscription at the prices stated below. We may change our prices, and will provide at least 30 days' notice before a price change applies to your subscription. This does not apply to the Showcase early price described below, which does not change for as long as you keep it.

Payment Processing: Payments are processed by Stripe, Inc., which acts as our payment processor. Card details are entered on Stripe's hosted checkout and billing pages and are handled by Stripe under its own terms and privacy policy; we do not receive or store full card numbers.

Taxes: Prices are exclusive of sales, use, and value-added taxes. Where such taxes apply, they are calculated at checkout and added to your invoice.

Free Trial: A 14-day free trial is applied automatically the first time your business subscribes through checkout. Each business is eligible for one free trial, ever; if your business has already used its trial, a new subscription begins billing immediately. A payment method is collected when the trial starts, and unless you cancel before the trial ends, your first monthly charge is made automatically on the day it ends.

Auto-Renewal and Cancellation: Subscriptions renew automatically each month until you cancel. You may cancel at any time through Billing in your account settings. Cancellation takes effect at the end of the billing period you have already paid for, and you retain full access until then. Canceling during a trial prevents conversion to a paid subscription and retains access until the original trial end. Cancellation does not erase amounts already legitimately owed.

Refund Policy: Except where a refund is required by applicable law, all charges are non-refundable. We do not provide prorated refunds or credits for partial billing periods, for unused time, or for periods in which you did not use the Service.

Failed Payments and Lapsed Subscriptions: If a payment fails, we may retry the charge over a period of several weeks and will ask you to update your payment method. If your subscription lapses, whether through cancellation or non-payment, your account becomes read-only rather than being closed. You and your team keep access to all existing packages, routes, customers, expenses, reports, and data exports, and packages and routes already in progress can still be scanned, delivered, and completed. Creating new records — including new packages, routes, customers, vehicles, and team invitations — is blocked until a subscription is active again. Public package tracking pages continue to work for your senders and recipients. We do not delete your data because a subscription has lapsed.

Plan Limits: Each plan includes limits on monthly package volume, team members, and file storage, as published on our pricing page and shown in your account settings. We may enforce these limits by blocking the creation of new records once a limit is reached. Upgrading to a higher plan raises the limits immediately. Additional storage is available in blocks of 50 GB at $5 per month each.

Team Members and Extra Members: Member limits are set by plan. Starter includes 5 team members, Growth includes 10, and Business includes 25, counting the account owner. On Starter and Growth you may add extra members for $50 per month each, up to 2 on Starter and up to 5 on Growth. Extra members are not available on Business; for a larger team, contact us about Enterprise. The number of active team members your business may have is the number its current plan includes plus the extra members on its subscription, so it changes when you change plans.

Teams Over Their Member Limit: If your business has more active team members than its limit allows, for example after a plan downgrade takes effect or when a lower limit applies, we email the account's owners and all members keep access for 7 days so that you can choose who stays. After that, the members who joined most recently and are past the limit lose access until you add extra members, move to a larger plan, or remove other members. Owners never lose access this way, and members who lose access are not removed from your team.

Showcase Add-on: Your business's public page is not included in any plan. It is part of Showcase, a separate paid add-on available with any paid plan. While Showcase is active, your published public page is available to anyone at your handle, customers can find your business in the Paquetería Ya customer app by its handle (and by name if you list it in app search), customers can send you pickup requests from that app if you accept them, and the tracking pages for packages your business sends show a "Shipped with" card with your business's name and logo, your next scheduled stop if you have published one, and a link to your page. While your page is available, we also count how often it is viewed, shown in app search results, and opened from a "Shipped with" card, not counting visits by your own team, and show you those counts as your Showcase results. The counts do not identify the people who visit. Package tracking does not require Showcase: tracking codes, QR labels, WhatsApp confirmations, the public tracking page, and tracking in the customer app remain included in every plan, as do reserving a handle and drafting and previewing your page.

Showcase Price: Showcase costs $99 per month for businesses that add it on or before 11:59:59 p.m. US Eastern Time on December 31, 2026 (the "early price"). Businesses that add Showcase after that time pay $149 per month. If you add Showcase at the early price, you keep the early price for as long as Showcase stays on your subscription. You lose the early price when Showcase is removed from your subscription, whether because you turn it off or because your subscription ends. If you add Showcase again later, the price offered at that time applies.

When Showcase Is Not Active: If Showcase is not active, including after you turn it off, after your subscription lapses or ends, or after a free period described below ends, we do not delete or unpublish your public page. Visitors instead see a paused page that shows only your business name and a box for looking up a tracking code. A paused page is not listed in customer-app search, is not offered to search engines, and does not accept new pickup requests, and your tracking pages no longer show the "Shipped with" card. Pausing a page does not delete its content or release its handle, and turning Showcase back on makes the full page available again.

Adding and Removing Plans and Add-ons: Plan upgrades and additions of storage, extra members, or Showcase take effect immediately and have no additional charge for the remaining current billing period; the new recurring price begins at the existing renewal date. Anything added during a paid billing period, including a plan upgrade, is billed at least once before its removal takes effect: if you ask to downgrade, reduce, or remove it during the same billing period in which you added it, the change takes effect at the renewal after the next one, and you keep it until then. Other plan downgrades and reductions take effect at your next renewal, preserving current access until then. Additions made during a free trial are exempt from this rule. Changing plans or add-ons does not reset your billing date, shorten an active trial, or create prorated charges or credits. You may replace a pending change before it takes effect. A plan change does not resume a subscription scheduled for cancellation without your explicit confirmation. This rule does not affect canceling your whole subscription, which takes effect at the end of the billing period you have already paid for, as described above.

Current Customers: If your business was created before the plans and add-ons described in this Section took effect, it keeps the team member limits its plan had before the change (15 on Growth and 40 on Business) until 12:00 a.m. US Eastern Time on December 1, 2026, and the limits above apply from then on. A public page your business first published before the change also stays available without Showcase, at no charge, until that same time. After it, the page needs Showcase to stay available and is otherwise paused as described above.

7. Data Retention

Delivery and Intake Photos: Photographs uploaded to the Service as package intake photos or as proof of delivery are retained for 90 days after the package is marked delivered or returned, and in no case longer than 12 months from the date they are captured. At the end of that window they are automatically and permanently deleted from our systems and cannot be recovered. If you need a photograph for longer, download or share it before the retention period ends.

Deleting Photos Earlier: Account owners and administrators may permanently delete the photographs of their already-delivered packages before the 90-day window ends, using the "Free up space" tool in Settings. Deletions made this way are immediate and irreversible, and cannot reach deliveries recorded in the previous 7 days. Extra storage may be purchased instead, as described in Section 6.

Expense Receipts: Photographs of expense receipts are retained for 2 years from the date they are uploaded and are then automatically and permanently deleted from our systems. The expense record itself — amount, date, type and payee — is retained indefinitely. You may download your receipt images at any time before that window ends, individually or in bulk from the Expenses page; if you need them for longer than 2 years, download them before the window ends.

Trip Archives: When you close a trip, we automatically save an archived copy of that trip's complete records — the package manifest, expenses, receipt and delivery photographs, and the report generated from them — so that you keep a durable copy after the individual photographs reach the end of their own retention window. How long we keep an archive depends on your plan: 3 years on Starter and beta accounts, 5 years on Growth, and for as long as your subscription remains active on Business and Enterprise. Archives can be downloaded from the trip's page at any time while they exist, by account members permitted to see the trip's financial detail.

Archives After Cancellation, and Notice Before Deletion: If your subscription is cancelled or lapses, we keep your existing trip archives for a further 90 days before deleting them, so that you have time to download what you need. We will not delete an archive without notice: we email the account's owners approximately 30 days before an archive is scheduled for deletion, and again make the download available until the deletion date. Upgrading to a plan with a longer retention window before that date keeps the archive. You may also ask us to delete your archives sooner, and we will honor that request.

Delivery Records Are Permanent: Deleting a photograph does not delete the delivery record it belongs to. Package history, tracking events and their timestamps, delivery status, and recipient names and signatures are retained indefinitely as a permanent record of the delivery, subject to applicable law. The GPS coordinates recorded at delivery follow the same retention window as delivery photographs and are deleted with them; they are never shown to recipients while they exist.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by BAXCAJAY VENTURES LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of BAXCAJAY VENTURES LLC.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

BAXCAJAY VENTURES LLC does not warrant that the Service will function uninterrupted, secure, or available at any particular time or location, or that any errors or defects will be corrected.

10. Limitation of Liability

IN NO EVENT SHALL BAXCAJAY VENTURES LLC, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of or inability to access or use the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Unauthorized access, use, or alteration of your transmissions or content

11. Indemnification

You agree to defend, indemnify, and hold harmless BAXCAJAY VENTURES LLC and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.

12. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or contact us.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect, by a notice in the Service, by email to your account's owners, or both. What constitutes a material change will be determined at our sole discretion.

As described in Section 1, we may ask you to accept the revised Terms or an updated Privacy Policy in the app before you continue. Revised Terms that you accept apply to you from the time you accept them, except that a change reducing what your existing plan or add-ons include, such as a lower team member limit or a feature moving to a paid add-on, takes effect no sooner than 30 days after we first notify you of it.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

15. Mobile Apps and Account Deletion

The Paquetería Ya Staff app for iPhone and Android is a companion to the Paquetería Ya web service. Our mobile apps do not offer subscription purchases or process payments. Existing delivery charges and historical payment entries are business records, not purchases through Apple or Google. Web subscription terms in Section 6 apply to subscriptions purchased on our website.

You may initiate account deletion from Account and privacy → Request deletion in the app. Recent sign-in is required to protect your account. If you linked Sign in with Apple, the app may first ask you to verify Apple so we can revoke that connection. You can check the request's status on the device after you lose sign-in access. If processing fails, the request is not marked complete; contact privacy@paqueteriaya.com for assistance.

Deletion permanently removes your login, profile, personal product analytics and team memberships. It applies across your companies. If you are the sole remaining owner, transfer ownership to another active team member first or explicitly choose company closure. Closure disables company operations for all members and stops future recurring subscription billing; it does not erase previously incurred financial obligations or automatically issue a refund. Download needed business records before choosing closure.

Deleting a personal account does not delete the company's delivery, customer, expense or financial history. Required delivery evidence, payee information and existing trip archives remain subject to the retention periods and exceptions in Section 7 and the Privacy Policy. We remove unnecessary duplicated account names and email addresses from operational audit records. Contact privacy@paqueteriaya.com for requests concerning retained personal information in business evidence or archives.

For copies downloaded through Apple's App Store, Apple's Standard Licensed Application End User License Agreement applies to the license to use the app. These Terms govern the Paquetería Ya service. BAXCAJAY VENTURES LLC is responsible for service support; Apple is not the provider of our delivery management service.

16. Public Pages and Handles After Company Closure

Deleting a personal account while its company continues operating does not remove the company's public page or handle. Closing the company immediately hides its public page. The handle is reserved for 90 days from company closure, then automatically released for another company to claim without manual review. A later claimant receives only the public address, not the former company's page content or private records. Existing links and QR codes to that handle may then lead to the new company.

17. Contact Us

If you have any questions about these Terms, please contact us: