Your page in the app
Customers find you by your handle or your name and see your prices, how soon you pick up and the areas you cover.
For your customers
Customers find you, ask for a pickup and track the box, all from their phone
The free Paquetería Ya app connects your customers to your Showcase page. There is no account to create, and no more phone calls asking when you are coming by.
Your customers already have your number, and they use it. Where are you picking up this week, can you come by on Saturday, did my box make it. The Paquetería Ya app gives them a place to answer most of that themselves, on their own phone, without creating an account.
It starts with your Showcase page. A customer finds you in the app by your handle, with or without the @, or by typing part of your business name if you turn on app search. Only a published page with Showcase on can be found. They see your prices, how soon you pick up and the areas you cover, and they can save you as a favorite.
When you accept pickup requests in the app, they can ask for one right there. They send their name, phone, address, how many boxes and when, and the request lands in your Pickup requests inbox on the web and in the Paquetería Ya Staff app, with a notification. They follow it from waiting to confirmed to picked up, and they can cancel it while you have not answered. If you do not take requests in the app, the same button opens WhatsApp with you instead.
One thing to know about the handoff. Marking a pickup as picked up closes the request, but it does not link it to a package. The package gets its tracking code when you receive it, the same way as any other box, and the customer gets that code or link on the label and over WhatsApp. They type it or scan it in the app and follow the box to the door.
The app is optional. Tracking links still open in any browser with no app and no login, so a customer who never installs anything is not left out.
For businesses
Get found in the app with Showcase
The app is free for your customers, and tracking in it is free for every business on every plan. Being found there is part of Showcase, the add-on that puts your page online, lists you in app search, takes pickup requests and adds a Shipped with card to every tracking screen you send.
Pickup requests in one inbox
Requests from the app land in Pickup requests on the web and in the Paquetería Ya Staff app.
Seen on every tracking screen
The people following a box you shipped see your name, your next stop and a link to your page.
How it works for your customers
- 1
Find you
By your handle, with or without the @, or by name if you turn on app search.
- 2
See your page
Your prices, how soon you pick up and the areas you cover, in English or Spanish.
- 3
Request a pickup
They send their address, how many boxes and when, then follow the request from waiting to confirmed to picked up.
- 4
Get the tracking code
Picking up the box closes the request. Once you receive the package, they get its tracking code or link on the label and over WhatsApp.
- 5
Enter or scan the code
They type the code or scan the QR on the label in the app, and the package joins their list.
- 6
Track it to the door
The status moves as the trip departs, crosses and arrives, all the way to delivery.
Turn it on in four steps
Publish your page with Showcase
Claim your handle, press update on your public page and turn on Showcase in Billing. Only a published page with Showcase on can be found in the app.
Turn on app search
Switch on Show my business in app search so customers can find you by typing part of your name. Your exact handle works either way.
Accept pickup requests
Turn on Accept pickup requests in the app, then say how soon you can pick up and list the areas you cover.
Answer from the inbox
Confirm, decline or mark requests picked up from Pickup requests, on the web or in the Paquetería Ya Staff app. Each new one sends you a notification.
Questions about the customer app
Do my customers need the app?
No. Tracking links still open in any browser, in English or Spanish, with no app and no account, and your Showcase page works on the web the same way. The app is for customers who want to find you, request pickups and keep their packages in one place, and it needs no account either.
Who sees the pickup requests?
The owner, admins by default, and anyone you give the Handle pickup requests permission. They get a notification for each new request and answer it from Pickup requests on the web or in the Paquetería Ya Staff app.
What happens when I decline a request?
The customer sees it as not available in the app right away, so they know to reach you another way or try another day. A customer can also cancel a request on their own while you have not answered it.
Does a picked up request become a package?
Not by itself. Marking a pickup as picked up closes the request. You receive the box like any other package, and that is when it gets its tracking code. Send the code as usual and the customer enters or scans it in the app.
What if I do not want requests in the app?
Leave Accept pickup requests off. With Showcase on, customers can still find your page in the app, and the request button opens a WhatsApp chat with you instead.
Learn more
See what is new
Every update to the Paquetería Ya app and the pickup inbox is listed on the What's new page as it is released.
Read what's new