Routes built on real roads, and a driver screen with nothing extra on it

The trip’s Routes tab shows unrouted packages alongside routes grouped by driver. You can review fixed routes, assign missing drivers and preview route creation there. Available actions depend on your permissions and the trip and route status. Visibility explanations point to Permissions when a driver's role cannot view routes. If a large batch pauses, Continue creating routes resumes the unfinished work even when the preview shows no waiting packages. Large-trip counts stay marked as previews when more routes may remain.

It is worked out against the real road network rather than straight line distance between pins, so the order is one a driver can actually drive. You can still move a stop by hand when you know something the map does not, like a street that is closed or a customer who is only home after six.

No. The driver signs in on their own phone in a browser and gets a screen made for that, showing only their route and their stops. There is nothing to install, no hardware to buy, and navigation hands off to whichever map app is already on the phone.

Yes. Any team member can be marked as also a driver, so an owner or an office person can pick up a run without a second account and switch back to the office view afterwards. That flag is on by default for new members and you turn it off for the people who should never get a route.

No. Drivers are scoped to their own routes, so the stops on their run are what they get, and the money and settings screens are not theirs to open. Twenty one permissions decide the rest, and an owner can preview the app exactly as a driver sees it before handing over access.

Yes. The search in the driver's top bar looks through every package on their open routes, routes they help on and packages assigned to them, by name, part of the tracking number, street, the last digits of a phone, the sender or what is in the box. Tapping a result opens that stop ready to deliver. A Recent list keeps the packages they opened in the last week, even after the route is finished, so a call back is one tap away. Search never reaches other drivers' packages, and on a locked route it only matches what the driver can already see.

Yes. In the staff app, a trip shows its routes grouped by driver, how many of each driver's routes are still waiting to leave and the packages not on a route yet, with how many already have a saved driver. Fixed routes open their own page with the cities they cover and what is waiting for them on an open trip.

Yes. From a trip, a fixed route or Routes in the staff app, Create routes by driver previews where each driver's packages go: the route they fit or a new one, and whether packages outside the driver's usual cities join that route or go on a separate one. Nothing is saved until you confirm. If the packages changed while you were looking, it asks you to review again, and if the connection drops you can continue where it left off without duplicates.

Yes, if your role can manage routes. When a driver has two or more routes still waiting to leave, the trip's Routes section offers Merge routes. You keep one route, check the ones to fold into it, and their stops move over in the same order. Paused routes have to be resumed first. A merge takes up to 50 routes or 500 packages at once, the route you keep can't have left yet, and trips with warehouse stops are managed from their stops instead.